Privacy Policy

1. Who we are

This website is operated by Cojocaru Innocentia, operating under the name Service Business Systems.

The website operator is the data controller responsible for deciding how and why personal data described in this Privacy Policy is used.

2. Information you provide

This website does not currently provide user accounts, contact forms, newsletter signup forms or online checkout.

When you choose to contact Service Business Systems by email, we may receive:

• your name;
• your email address;
• the contents of your message;
• any files or information you choose to include;
• information needed to respond to your enquiry or provide support.

Please do not send payment-card information, identity documents, health information or other sensitive personal information by email.

3. Technical information

When you visit this website, limited technical information may be processed automatically by the website hosting, infrastructure and security providers.

This may include:

• IP address or similar online identifiers;
• browser and device information;
• date and time of access;
• pages or resources requested;
• diagnostic, security and error information.

Service Business Systems may not receive all of this technical information directly.

Service Business Systems does not currently operate visitor accounts, behavioral profiling, advertising tracking or custom website analytics.

4. How we use personal data

Personal data may be used for the purposes described below.

Responding to enquiries

Information you send by email may be used to:

• respond to questions;
• provide requested product information;
• communicate with you about your enquiry;
• take steps you request before a possible purchase.

The legal basis is our legitimate interest in responding to business enquiries and, where applicable, taking steps at your request before entering into a contract.

Providing customer support

Where you contact us about a product or purchase, information may be used to:

• investigate the issue;
• communicate with you;
• provide assistance;
• maintain an appropriate record of the support provided.

The legal basis may be the performance of a contract, taking steps at your request, or our legitimate interest in resolving support requests and maintaining accurate business records.

Operating and protecting the website

Technical information may be processed to:

• display and deliver the website;
• maintain availability and performance;
• prevent misuse, fraud and security threats;
• diagnose technical problems;
• protect the website, its visitors and its operator.

The legal basis is our legitimate interest in operating and protecting a secure and reliable business website.

Complying with legal obligations

Information may be processed or retained where necessary to comply with legal, regulatory, accounting or law-enforcement requirements.

The legal basis is compliance with a legal obligation.

5. Cookies and similar technologies

Service Business Systems has not intentionally enabled advertising cookies, marketing trackers or custom analytics tools on this website.

The website hosting and infrastructure providers may use cookies or similar technologies that are necessary to deliver, maintain, protect and secure the website.

If non-essential analytics, advertising or marketing technologies are introduced in the future, this Privacy Policy will be updated and any consent mechanism required by applicable law will be provided.

6. Who may receive personal data

Personal data may be processed where reasonably necessary by:

• website hosting, infrastructure and security providers;
• the email service provider used when you contact us;
• professional advisers, such as legal or accounting advisers, where genuinely necessary;
• public authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law;
• other service providers where necessary to provide a service you have specifically requested.

Service providers may process personal data only for purposes connected with providing their services or complying with their own legal obligations.

We do not sell personal data.

We do not share personal data with advertisers for their independent marketing purposes.

7. International processing

Some service providers used to operate the website or handle business communications may process information in countries outside the country in which a visitor is located.

Where personal data is transferred outside the European Economic Area or another protected jurisdiction, appropriate safeguards will be used where required by applicable data-protection law.

You may contact us using the email address above to request further information about international processing relevant to your personal data.

8. How long information is retained

Email enquiries

General email enquiries will normally be retained for no longer than 24 months after the last meaningful communication, unless there is a legitimate reason to delete them sooner or retain them longer.

Customer-support information

Support correspondence may be retained for as long as reasonably necessary to:

• resolve the support request;
• maintain an appropriate record of the assistance provided;
• protect or exercise legal rights;
• comply with legal or accounting obligations.

Technical information

Technical logs, security information and diagnostic data processed by website infrastructure providers are retained according to the periods and criteria applying to those services.

Information may be retained for longer where necessary to investigate fraud, establish or defend legal claims, or comply with a legal obligation.

Information that is no longer reasonably required will be deleted or anonymized where appropriate.

9. Your data-protection rights

Depending on the law that applies to you, you may have the right to:

• request confirmation that your personal data is being processed;
• request access to your personal data;
• request correction of inaccurate or incomplete information;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• request data portability where the legal requirements apply;
• withdraw consent where processing is based on consent;
• lodge a complaint with a data-protection supervisory authority.

These rights are not absolute and may be subject to legal conditions or exemptions.

Please describe your request clearly. We may request limited additional information where reasonably necessary to confirm your identity and protect personal data from unauthorized disclosure.

10. Automated decision-making

Service Business Systems does not use personal data collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

The website does not currently use personal-data profiling for advertising or marketing.

11. Children’s privacy

This website and its products are intended for businesses and adult business users.

The website is not directed at children, and Service Business Systems does not knowingly request personal data from children through the website.

12. Security

Reasonable organizational and technical measures are used to protect personal data against unauthorized access, alteration, disclosure, loss or misuse.

However, no internet transmission, email service or online-storage system can be guaranteed to be completely secure. Visitors should avoid sending unnecessary sensitive information by email.

13. External links

The website may contain links that open an email application or direct visitors to external websites or services.

External services operate under their own terms and privacy notices. Service Business Systems is not responsible for the privacy practices or content of websites operated by third parties.

14. Changes to this Privacy Policy

This Privacy Policy may be updated when:

• the website’s features change;
• new forms, analytics, marketing tools or external services are introduced;
• the way personal data is handled changes;
• legal or regulatory requirements change.

The updated version will be published on this page with a revised “Last updated” date.

15. Contact